Relationship Management in Banking
Endorsed by the Chartered Banker Institute as core reading for the Institute's professional qualifications and recommended for banking studies at higher education, this book develops the capability to manage key customer relationships.
Endorsed by the Chartered Banker Institute as core reading for the Institute's professional qualifications and recommended for banking studies at higher education, this book develops the capability to manage key customer relationships.
| Autor: | Abley, Richard Goulding, Steve |
|---|---|
| ISBN: | 9780749482831 |
| Auflage: | 1 |
| Sprache: | Englisch |
| Seitenzahl: | 400 |
| Produktart: | Kartoniert / Broschiert |
| Verlag: | Kogan Page Ltd |
| Veröffentlicht: | 03.10.2018 |
| Untertitel: | Principles and Practice |
| Schlagworte: | CBI assessment SME customer relationships chartered banker programme commercial banking commercial relationships corporate banking reputational risk |
Steve Goulding worked for a UK Bank for 35 years, the majority of which were spent in Commercial and Corporate, as a Relationship Director. He is now an author, coach and mentor for a number of financial services personnel, and provides management consultancy services for a number of businesses. Richard Abley has operated within the banking industry since 1978, fulfilling a number of customer-facing and leadership roles in business and corporate banking. Simultaneously, he has lectured to many hundreds of bankers seeking to obtain their professional qualifications, and has co-authored several books on banking.