Digitalisation in Mobility Service Industry
This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers and a potential paradigm shift among leading companies. The findings suggest that a shift from traditional mobility management to a more customer-centred management perspective is both widely accepted and increasingly necessary. Nevertheless, the inclusion of services that are not primarily concerned with overcoming spatial distances is considered to be less attractive. Given its scope, the book will be of interest to researchers and professionals who are involved in digitalisation in the mobility service industry.
| Autor: | Siegfried, Patrick |
|---|---|
| ISBN: | 9783031071539 |
| Sprache: | Englisch |
| Seitenzahl: | 81 |
| Produktart: | Kartoniert / Broschiert |
| Verlag: | Springer International Publishing |
| Veröffentlicht: | 22.07.2023 |
| Untertitel: | A Survey-based Expert Analysis |
| Schlagworte: | Customer Management Digitalisation Intelligent Transport Mobility Service Industry Strategic Management Travel Mode Selection |
Patrick Siegfried is a Professor for Supply Chain Management and Logistics at the International School of Management, Frankfurt, Germany. He also holds a Guest Professorship for Entrepreneurship at the MATE/Szent István University in Gödöllö, Hungary. He has professional experience as the CEO of various logistics companies and as a commercial manager for an international distribution centre. His research focuses on strategic management and innovation management in start-ups.
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